Terms of Service and mobile app supplement

These Terms govern your access to The Lead Toolbox website, business software and mobile application (together, the "Service"). The Service is operated by KRussCo LLC, a Missouri limited liability company ("we," "us" or "our"). "You" means the customer using the Service and, where appropriate, each authorized user acting for that customer. If you use the Service for an organization, you represent that you have authority to act for it.

Your order form or separate signed service agreement identifies the services you purchased and their commercial terms. If it conflicts with these Terms, that agreement controls for the covered purchase, except where applicable law or mandatory app-store terms require otherwise. These Terms do not silently change an existing signed agreement. Reading this draft does not mean you have accepted it.

The Service is intended for business use. You must provide accurate account information, keep your credentials confidential and make sure only authorized people can access your business account. Tell us if you believe an account has been compromised. Do not share passwords, authentication codes or recovery links with support.

Your organization's administrator may assign roles, grant or remove access and manage business records. Available features depend on your subscription, enabled integrations and permissions. Losing access to an organization's workspace is not necessarily deletion of your user identity or all related records.

The Lead Toolbox provides business relationship-management tools through a platform supported by third-party infrastructure, including HighLevel. The mobile app gives authorized users access to supported features of their accounts. A feature's presence in marketing materials does not grant access beyond the services you purchased and the permissions set on your account.

You receive a limited, nonexclusive right to use the Service for your authorized business purposes while your access remains valid. We and our licensors retain ownership of the Service, software, trademarks and materials, except for rights expressly granted to you. Do not resell, sublicense or make the Service available to another business unless a separate agreement authorizes it.

Use the Service lawfully and respect other people's rights. Do not upload unlawful material, infringe intellectual property, impersonate others, distribute malware, attempt unauthorized access, or interfere with security or service operation. Do not use the Service to send spam, deceptive communications or prohibited content, and do not circumvent permissions or restrictions imposed by an integrated provider.

Before importing contacts, recording communications, sending marketing messages or using third-party data, obtain the permissions and notices your activity requires. A contact record, purchased list or app installation does not by itself establish marketing consent. Honor unsubscribe requests and applicable restrictions on email, SMS, calls, recordings and automated communications.

You retain ownership of the data and content you provide. You grant us and our service providers the limited rights needed to host, process, transmit and display that content to provide and support the Service and follow your lawful instructions. This does not give us permission to publish your private customer records or testimonials for our marketing.

You are responsible for the accuracy, rights and lawful collection of your content. When you connect an external service, you authorize the data exchange needed for the integration you select, subject to applicable privacy requirements. External providers may have separate terms, charges and availability — review them before enabling an integration.

Fees, included usage, billing frequency, applicable taxes and any recurring charges are those disclosed in your accepted order form or checkout. Any trial, renewal, price change, cancellation or refund condition must be clearly disclosed for the specific purchase. Your approved agreement governs where permitted by law.

If a subscription is purchased through Apple or Google, that store's billing and subscription-management process applies. Refer to your purchase receipt and the store's subscription settings. Deleting the app does not itself cancel a subscription. Account deletion and cancellation are different requests; we will explain any remaining subscription action without using it to obstruct rights required by law or store policy.

For the iOS app, Apple's standard Licensed Application End User License Agreement applies unless a custom EULA is expressly supplied in the App Store. These Terms govern the associated LTB service and do not replace or conflict with mandatory store terms. Apple is not the provider of LTB customer support.

Apple standard EULA: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

Use the app only on supported devices and through authorized distribution channels. Your wireless provider may charge for data or calls. The app may request device permissions when a feature needs them, and available functionality may be limited if you decline. Our Privacy Policy explains the approved data practices. Accepting these Terms does not by itself give us broad permission to collect device data.

For help, see our Support page. Tell us the app version, device and issue without disclosing unnecessary customer information. We do not promise a particular response time, uptime or service-level credit unless your separate agreement expressly provides one.

We may update features for security, maintenance or service operation. We may restrict access when reasonably needed to address security risks, unlawful use or a material breach, subject to applicable law and your agreement. Where appropriate and practicable, we will explain the issue and an available route to resolve it.

You may stop using the app at any time. To end a paid service, follow the applicable cancellation procedure. Contact us about available exports before termination; export availability depends on the record type and platform capability. We will not promise an export of every feature or deletion of every copy unless that is technically and legally supported.

To request deletion, use our account and data deletion page. For access, correction or other privacy requests, use our privacy rights page. We may verify identity and authority, distinguish personal account data from business records controlled by your organization, and retain records where required or otherwise permitted by law. The Privacy Policy describes retention and applicable exceptions.

Except for express commitments in your agreement and rights that cannot lawfully be excluded, the Service is provided on an "as available" basis. We do not guarantee uninterrupted operation, error-free AI output, a particular business result or continued availability of independent third-party services. Nothing in these Terms excludes nonwaivable consumer or data-protection rights.

We will identify the effective date of an adopted update and provide any notice or renewed agreement required by law or your contract. A change to a privacy practice requiring consent will not be authorized merely by changing these Terms.

KRussCo LLC • 629 Maple Valley Drive #102, Farmington, MO 63640

Legal and privacy: legal@theleadtoolbox.com • Telephone: (573) 515-2065